Refund policy

RETURN POLICY

Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges. However, your satisfaction is important to us.

If there is an issue with your order — for example:

• You received the wrong item

• Your package arrived damaged

• Your product is missing

• The item was unusable upon arrival

Please contact us at sales@rheoca.com within 7 days of delivery. To help us resolve the issue quickly, include the following in your email:

• Your full name and the order number

• A clear description of the problem

• Photographs of the item, including:

  • The product itself

  • The outer packaging and shipping box

  • Any visible damage or quality concern

• Date the package was received

Once we review your request, we may offer a replacement at our discretion. If your order qualifies for a replacement due to damage or fulfillment error, we will cover the cost of shipping the replacement to you. Due to the perishable nature of our products, we do not request returned items. We reserve the right to deny claims that are incomplete, submitted after 7 days, or determined to be inconsistent with delivery records.

LOST OR DAMAGED PACKAGES

If your package was lost or damaged in transit, please contact us immediately at hello@rheoca.com. We will file a claim with the shipping carrier and, once confirmed, provide a replacement.